HEALTH: Co-creating Services

This paper looks at the new challenges facing public services, taking health as a case study. Chronic disease presents a new and growing health challenge.This paper argues that reform to the health services currently on offer cannot address either the management of chronic diseases or the broader lifestyle issues that might promote better health. The authors argue for a new approach which they call co-creation since a set of new relationships between users, workers and professionals lies at its heart. Many of the seeds of this new approach can be found within the current system. Communities of the kind we envisage are well developed in software and other fields. Authors suggest ways in which we could build on these open systems to foster a new form of co-created public service.

To read the full paper, please visit http://www.designcouncil.info/mt/RED/health/REDPaper01.pdf